Shipping Policy
At PawfactCare, we’re committed to delivering your pet’s favorite products quickly and safely. Please review our shipping policy below for details on how we handle orders.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been placed, and a second email with tracking info once your order has shipped.
2. Shipping Times
Estimated delivery times:
- United States: 7–10 business days
- International (if applicable): 10–15 business days
Please note that delivery times may vary due to customs, weather, or postal delays.
3. Shipping Costs
- FREE shipping on all orders over $49
- Flat rate shipping of $4.99 for orders under $49
Shipping charges (if applicable) are calculated at checkout.
4. Tracking Your Order
Once your order ships, you’ll receive a tracking number by email.
You can use this to track your package on the carrier's website.
5. Shipping Locations
We currently ship to:
- USA (All states)
- International shipping may be available soon.
6. Delayed or Lost Orders
If your order is taking longer than expected or appears lost, please contact us at 📧 support@pawfactcare.com and we’ll assist you promptly.
7. Address Errors
Please double-check your shipping address at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Questions?
If you have any concerns about your order, feel free to reach out:
📧 support@pawfactcare.com