FAQs

🛒 Ordering

Q: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and proceed to checkout. It’s quick and secure!

Q: Can I modify or cancel my order?
A: If your order hasn’t shipped yet, email us at support@pawfactcare.com within 12 hours. We’ll do our best to help!

🚚 Shipping

Q: When will my order ship?
A: Orders are processed within 1–3 business days. You’ll receive a confirmation and tracking email once your order ships.

Q: How long does shipping take?
A:

• USA: 7–10 business days
• International (if available): 10–15 business days

Q: How can I track my order?
A: You’ll receive a tracking number via email once your order has been shipped.

💳 Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay.

Q: Is my payment information secure?
A: Absolutely! All transactions are processed securely using encrypted payment gateways.

🔁 Returns & Refunds

Q: What is your return policy?
A: You can return unused items within 30 days of delivery. Contact support@pawfactcare.com to start the return process.

Q: I received a damaged or wrong item, what should I do?
A: We’re so sorry! Please email us with your order number and a photo of the issue — we’ll fix it fast.

🐶 Product Questions

Q: Are your products safe for all pets?
A: Yes, all our products are selected with safety and quality in mind. However, always supervise your pet when introducing a new product.

Q: How do I choose the right size?
A: Product pages have size guides when applicable. Still unsure? Message us anytime!

📩 Still Have Questions?

No worries — we’re here to help!
Email us at support@pawfactcare.com, and we’ll get back to you within 24 hours.